Monday, 10 October 2011

5 Tips For Using The New Facebook Page Insights

Facebook released their new Page Insights last week which contains a lolly shop of goodies for Facebook admins who are managing a brand Page. The focus is quite clearly and squarely on Engagement with a capital E which is a good move away from measuring just the number of Page Likes - a common yet misleading metric in the past.

Tip 1: Here is the Facebook Insights Guide. Read it. 

Tip 2: Track the People Talking About metric for your brand and your competitors to see how engagement levels fluctuate.
One of the most obvious changes is displaying the number of people who are 'talking about' your page. Its like Klout for brand Pages!

Facebook describes this metric as "How many people are actually talking about your brand or company to their Facebook friends."
It is broken down to each individual post and includes everyone who:
Liked your Page
Liked, commented on, or shared your Page post
Answered a Question you’ve asked
Responded to your event
Mentioned your Page
Tagged your Page in a photo
Checked in or recommended your Place

Note that this does not include Wall Posts by anyone other than the brand. Data from 19th July 2011 is available on the new Page Insights.

Tip 3: Check if your ads are even working using the Total Reach analysis

The Total Reach metric shows the number of unique people who have seen your post, broken down by Organic, Paid and Viral reach for your post. This will help you track whether your paid advertising is working. For example, if you are getting a high paid reach on a post (via Sponsored Page Post or Sponsored Stories) but your other engagement metrics (below) are not improving, then your ads are probably not targeting the right audience, or are not interesting or relevant enough to that audience..... and so they just don't click on the post. Its unfortunate that the scale on the graph can make your viral statistics seem very low - make sure you hover over the purple viral bar to see how many times a friend of one of your Fans saw your post as a result of the Fan liking, commenting or sharing your post.

The metric Engaged Users is important and tells you the unique number of people have clicked anywhere on your post  -  whether it was playing a video, viewing the full size of a photo, clicking a link, sharing your post, commenting or liking it, clicking on people's names or the timestamp.

The section of this Engaged Users pie called Stories Generated is further broken down in a second metric called Talking About This. This is the number of times your post received likes, comments, shares, event RSVPs or had Questions answered. The total of this number over the past 7 days is the metric visible to everyone on your Page. If you are wondering why the number on your page doesn't add to the total of the posts showing in the past 7 days - it may be due to Questions which are not displayed (but appear in your export data).

Tip 4: Find out where your Likes are coming from.

Under the Fans tab of the Page Insights you can see further analysis of  who your Fans are including age, gender and country. This graph will show you where your Page Likes are coming from (eg via the Newsfeed, on a mobile phone, on your website or elsewhere)

Tip 5: Check who is actually talking about your page. 
You might have one age demographic which dominates your Page Fans, however they may not actually be the age or gender demographic who are engaging with your posts. Find out who is most engaged on your page on the Talking About tab of Page Insights - you might be surprised.

Lastly, here is a quick snapshot of some of the Talking About metrics for a selection of Facebook Pages you might be familiar with - makes interesting reading. Also check these stats again in a few weeks to see how these metrics change over time.

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